Return & Exchange Policy
We are committed to ensuring your satisfaction with any design you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.
- Contact our customer service center by calling us 042 32316311 between 9am to 5pm, Monday to Friday or email us images of defected product at support@saheliyaan.com or WhatsApp us at +92304 6914595
- You may exchange the delivered goods within 7 days of the delivery on production of original invoice provided the goods are unused, must be packed in their original packing with all tags attached, unworn/undamaged condition and not altered.
- Products can be exchanged through Courier option.
- Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange any product(s), if the product(s) received has any kind of manufacturing defect.
- Items purchased from sales and promotions are not eligible for exchange.
- No cash refunds, only online store coupons available for out of stock items.
- No exchange for accessories.
- Once sale starts the final price at the sale will be the final price for exchange.
Option 1: By Courier
- Exchange is not possible without the original receipt.
- Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.
- Hand over the product to the courier agent sent by the Brand.
- NOTE: Only applicable if product sent by Brand is damaged/not as per order.
Customer will send product on their own if product sent was as per order.
Option 2: In Store
- Call our customer service representative at +92304 6914595 so we can guide you about product availability in the store.
- Exchange is not possible without the original receipt.
- In-Store exchanges are subject to stock availability in that store.
The Following applies to both Option 1 and 2:
- Exchange within 7 days of the purchase.
- You will receive an online coupon valid for 1 month if the product (replacement) is not available or you want to use it later (no cash refund).
- No Exchange for Made to Measure articles.
- Item purchased from sales and promotions are not eligible for exchange/return.
- The exchange price of a product will be equal to the price at the time of exchange.
